The call connected and she said in a raspy voice: " I'd like to make a payment on my account using my credit card". She listened intently chewing on her bottom lip with her lit cigarette suspended mid air in her other hand. "I don't understand. I have always payed my bill on the phone. I can't mail in a check in, I am on a payment plan and if I miss this payment I'm screwed." She listened more to the person on the other line substituting chewing her lip for short angry puffs on her cigarette. " When did this start? You sent me an email? I havent been at Washburn in nine years. I cant come in to pay by card because I work all day! By the time of I'm off work the business office is closed." Her voice grew louder and the puffs on her cigarette deeper and closer together as she spoke on the phone.
She glanced at watch on her wrist and sighed and sighed again, " I have to go back into work, I only had a 15 minute break, thank you for nothing" she said before hanging up the call. She took one last puff from her cigarette and dropped it in an ashtray next to the bench making her way back up the stairs back to her job.